Carpenter Tools, ToolShop, Quality Tools, Electricial Tools, TopTools

Take the item to a local Service Center for that item if there is one close to you. This will usually be the quickest way to

 solve the problem. Service Centers will usually have parts on hand and/or service that will get your tool working quickly

For the Service Centers close to you, please visit the website of your tool's manufacturer.

 

 

Return the item to us. We will make an exchange of non-working/damaged merchandise within 30 days of the purchase date. We will provide you with return instructions. Returns must be post-marked, within 30 days from the date purchased and in re-sellable condition to avoid a 20% restocking fee.  You will be responsible for all return shipping costs on non-defective items, unless damaged in shipment. Shipping damage must have been noted by the carrier when delivery was made.

 

We will charge a re-stocking fee to cover the costs associated with returns. A 20% fee will be assessed when:

* Non-defective merchandise returned in visibly used or damaged condition

*Orders are "Refused" without authorization

*Returns were shipped back over 30 days of the purchaseothe date. (Unless authorized, late returns will be rejected)

*Any return that is not the result of defective/damaged merchandise or a shipping error

 

Please email our customer service department at service@toolsatoz.com. We will reply with return instructions. Returns must be post-marked, no later that 30 days from the date received and in re-sellable condition to avoid a 15% restocking fee. The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.

Items over 150LB are governed by our Large Item Return Policy

International Orders are governed by our International Return Policy

Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center

Restocking Fees will be applied in certain situations

 

When getting your item ready to send back, please make sure that the item meets the following guidelines:

The item is in its original box and original packaging

The product is securely packaged to avoid damage

The product is sent with all of its parts and manuals

 

Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to

carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner

handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt

and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible

to expedite the refund process.

Please note that you will be responsible for the actual freight costs in the following instances:

You miss your delivery appointment

You refuse or return a non-damaged, non-defective item

 

All international orders are governed by our standard return policy with the following amendments:

International Customers bear full responsibility for insuring return merchandise arrives at our warehouse within 20

days of initiating a return, including all incurred shipping, duty and tax charges

Manufacturer warranties sometimes vary in countries other than the United States, please contact the respective Manufacturer to find out whether coverage varies in your country

 

Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit Card and PayPal purchases will be refunded to the account you provided when you placed your order. Bill Me Later, SECURE-eBill and Western Union purchases will be refunded via check or store credit, at our option.

 

Repairing Products at an Authorized Service Center
After 30 days, purchases made from Tool King are no longer covered by our Return Policy. After this time, products

are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service

Center for repair.